The products that we sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Please note that we are unable to process refunds for products.We believe in non refund policy.
If you have purchased an item from our “Web Themes and Templates” or “Code” category and you are experiencing a technical issue with the item we recommend that you contact the author of that item and seek assistance. Often they’ll be able to help troubleshoot your problem.